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Shipping And Handling
We only ship to Australia
International buyers please contact us
Our system is a flat rate for the number of items ordered including a cover charge to account for handling. Obviously we cannot guarantee your goods will be handled with the care they deserve by the Postal Services, but if there is a problem let us know.
Delivery Schedule
Please allow 3-10 working days for delivery
Back Orders
If your item is not in stock, we will back order for you (of course this will lead to a delay, the length of which is driven by our suppliers (though they are normally very good).
Guarantee
We want you to be happy campers, so you come back again and again, and tell all you friends about us.
The formal stuff:
If shipped to a Australian address, all of our products come with a 7 day no quibble guarantee, including postage and packing costs – all you have to do is return the goods to us (and we recommend you do this via registered post), and make sure you email us to say they are on the way. The cost of returning the goods to us is your responsibility. We will refund you within 7 days of receiving the returned goods.
If you want a refund AFTER 7 days, we are more than happy to discuss, and if there is a valid reason, and the goods are returned in good condition, then a swap for alternative equally or lesser priced goods can be agreed
For clarity, we will NOT offer a refund for goods if
1.You ordered the wrong items
2.The item was not what you thought it was
3.You damaged the items
Returns Policy
Please see guarantee section above. BEFORE you send an item back, CONTACT US by email. sales@dicebynasm.com stating your name, order number, contact details and brief description of the problem. The cost of returning goods is bourn by the purchaser (you). We will be able to discuss the options with you and come to the best arrangement possible. We can sort out most problems quickly and easily with minimal cost to you or us.
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